“If poor customer care service in this country is such a big problem, then we should blame those good establishments in the service sector with great customer service but who have refused to do something to improve the state of affairs,” says Charles Muiya, the manager of one of Rwanda’s handful of five-star hotels, Serena.
Rwanda Revenue Authority (RRA) and Trade Mark East Africa (TMEA) on Thursday sealed a $1 million deal aimed facilitating the completion of the ‘Electronic Cargo Tracking System’ (ECTS) project.
A new arrangement between RwandAir and Ethiopian Airlines to facilitate exports to Congo Brazzaville has been launched, allowing Rwandans to export 30 tons per week.
The successful issue of a $400 million Euro bond has instilled confidence among ministry of finance officials that the country can walk into the market anytime, borrow, invest and retire the debt with ease.
Negative attitude as well as lack of aggressiveness on job among Rwanda’s fresh graduates has emerged as the new challenges facing recruiting experts in their hunt for skilled labor for the ever growing private sector, the 2013 Business Investment Climate Survey (BICS) has revealed.
Rwanda Commercial Bank (BCR) is expected to list on the Rwanda Stock Exchange this year—ending a year-long lull during which the local bourse has not handled any Initial Public Offer (IPO).
Fast economic growth and the high cost of doing business usually don’t co-exist, but the East African Community (EAC) somehow has the two a scenario in a mix that astounds experts.
East Africa could be the second fastest growing economic block globally but it’s also the second most expensive to do business, a factor that is hindering the realization of the region’s full growth potential.
Despite the fact that the EAC Common Market Protocol has been in force for several years, the vexing issue of non-tariff barriers continues to impede free movement of goods and services. Worse, rather than eliminating them, some member-states are instead introducing new obstacles.
The new law is also specifically designed to stop tax evasion and starting this year, every business registered for VAT must provide a customer with certified receipt for every sold good or service. This will require businesses to install an Electronic Billing Machine (EBM), which keeps records of all the sales.